Industries
Google review tool for UK domestic cleaners.
You’re in someone’s home — every review is partly about cleaning, partly about trust. Ollie writes drafts that own a missed bathroom without trashing the cleaner — approved between rounds on WhatsApp.
Why domestic cleaning is the trust-iest trade of all
Cleaning standards are also more subjective than most trades. One customer’s “deep clean” is another’s “basic.” Replies need to reset expectations without being defensive about the spec the customer originally bought.
What Ollie writes for domestic cleaners
Drafts own missed spots fast — owners who fight customers on what was missed lose the next booking. They never identify individual cleaners by name in negative reviews. They reinforce the booking spec (regular clean vs deep clean vs end of tenancy) without lecturing the customer.
Examples Ollie handles for cleaning firms
Missed spots complaint, two stars
"Booked a deep clean, came home and the inside of the oven hadn’t been touched. £160 for a half job."
Hi Annabel, oven interior is included in deep cleans as standard, so that being missed is on us — no excuses. I’ll have a quiet word with the team and we’ll have someone back to you this week to do the oven properly, no charge. Drop me a message with what works.
Glowing deep clean, five stars
"Booked a one-off deep clean before moving in. Came back to a house that looked like a show home. The skirting boards alone were spotless."
Cheers James, glad it landed well. Pre-move-in deep cleans are the ones we like — there’s satisfaction in doing the bits no one looks at (skirtings, light switches, behind toilets) properly. If you ever want a regular clean keeping it that way, we’d love to help.
End-of-tenancy clean dispute, one star
"Booked end-of-tenancy clean, landlord still deducted £80 from deposit for cleaning. What did I pay you for?"
Hi Beth, end-of-tenancy disputes are tricky because landlord standards vary widely and we don’t always know what specific issues they’ll flag. We’re ARLA-aligned on the standard checklist — happy to walk you through what was covered and whether the deduction was for items in scope. Drop me a message and we’ll talk it through.
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