Industries
Google review tool for UK veterinary practices.
Vet reviews are emotional — pets are family, end-of-life care is in the mix, and pricing is always under scrutiny. Ollie writes drafts that respect both the RCVS rules and the emotional weight — approved by the principal vet on WhatsApp.
Why vet reviews need extra care
The other issue: pricing. Vet costs have risen faster than household budgets and reviews reflect that. Practices need to acknowledge the financial reality without apologising for clinical pricing.
What Ollie writes for vet practices
Drafts handle bereavement reviews with the warmth they need — never clinical. They handle out-of-hours pricing complaints by explaining the structure without conceding the price was unfair. They never reference specific cases, never identify staff, and never criticise other practices.
Examples Ollie handles for vet practices
Out-of-hours pricing complaint, two stars
"Took our dog in at 11pm on a Saturday with a swallowed sock. £580 by the time we left. Felt completely held over a barrel."
Thank you for sharing this — and we’re sorry it landed in such a stressful moment. Out-of-hours veterinary cover has to be staffed and equipped to handle emergencies of any kind, which is reflected in the call-out and consultation rate. We know that doesn’t make the bill feel any easier when you’re standing at reception at midnight. Please contact us to discuss in more detail if it would help.
Bereavement-related glowing review, five stars
"Lost our cat of 16 years last week. The whole team handled it with such kindness — from the receptionist who recognised the look on my face to the vet who took proper time with us. Forever grateful."
Thank you so much for taking the time to write this — we know how difficult it is to do so right now. End-of-life care is something we take seriously as a team and it means the world to hear we got it right when it mattered. Our thoughts are with you and the family.
Treatment cost complaint, one star
"Quoted £2,800 for a procedure the dog might not even survive. Felt like the choice was bankruptcy or putting him down."
Thank you for raising this — we recognise the financial weight of complex surgical decisions and we appreciate that the figures involved can feel impossible. We’d welcome the opportunity to discuss it privately, including whether there are alternative pathways or payment options that weren’t fully explored at the time. Please contact the practice manager directly.
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