Industries
Google review tool for UK roofers.
Customers ring roofers in a panic — water’s coming through the ceiling and they need someone today. Reviews after the fact reflect that stress. Ollie writes the reply; you approve from the next slates job.
Why roofers carry the cowboy reputation problem
Most roofers ignore reviews because the bad ones are often from customers who never paid the final invoice or who blame the roof for water damage that came from somewhere else. Ignoring them, though, means the next prospect never sees your side.
What Ollie writes for roofers
Drafts handle the “cowboy” subtext without taking the bait. They explain the work that was done without making claims about other roofers, acknowledge the customer’s concern without conceding fault, and route invoice disputes to the proper process rather than airing them publicly.
Examples Ollie handles for roofers
Leak repair complaint, two stars
"Had a leak repaired in April, water came back through in October during the first big rain. Total waste of money."
Hi Steve, leaks coming back six months later usually point to a second entry point that wasn’t obvious in the dry months, but I can’t tell from the review alone. We guarantee our repair work, so if it’s the same spot leaking we’ll come back at no cost — give us a ring with your invoice and we’ll book a look. If it’s a different issue we’ll tell you that too and quote accordingly.
Full re-roof glowing review, five stars
"Re-roofed our terrace, kept the place tidy through the worst of October, finished in nine days against a quoted twelve. Top job."
Cheers Jon, glad the weather held off enough to crack on. Terraces are tighter than they look once you’re up there so finishing under twelve was a result on this one. Any issues at all in the next 20 years (insured guarantee) just give us a bell.
Insurance work dispute, one star
"Took on insurance work after storm damage, then the bill came in higher than the insurer would pay and they expected me to make up the difference. Cowboys."
Hi Mark, insurance work is a tricky one because there’s usually a gap between what the insurer’s settled and what the actual work cost, and we should have been clearer with you about that before starting. Drop us a line directly and I’ll look at the file with you — we’d sooner find a way through this than have it sit on Google.
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