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Google review tool for UK plumbers.
Half your work is emergencies — stressed customers ringing at half eleven on a Sunday because a tank’s gone. Reviews after the fact go either way. Ollie writes the reply, you approve on WhatsApp from the next job.
Why plumbers get the harshest reviews of any trade
Most plumbers ignore reviews because replying to angry ones feels like opening a fight. The result is a profile full of unanswered grievances that the next emergency call reads before deciding who to ring.
What Ollie writes for plumbers
Drafts acknowledge that emergency pricing feels high without apologising for the rate itself. They explain what the callout covered without admitting the work could have been cheaper. They never promise refunds, never criticise the customer for not getting a second quote, and never bad-mouth other plumbers.
Examples Ollie handles for plumbing firms
Emergency callout pricing complaint, two stars
"Called out Sunday night for a burst pipe, fixed in twenty minutes, charged £220. Bit of a piss-take for what it was."
Hi Karen, glad we got the leak stopped before more damage. The Sunday night rate is set up front for the callout time, the diagnostic and the materials — it’s the same whether the fix takes twenty minutes or two hours, which is the deal with emergencies. If we didn’t make the rate clear when you rang, drop us a message and we’ll look at it.
Glowing boiler install review, five stars
"New combi installed in a day, old one taken away, area left spotless. Talked us through the warranty properly. Recommended."
Cheers Rob — glad the install went smooth and the place was left right. Worcester warranties are straightforward; if anything comes up in the first 12 months just give us a bell direct rather than going through them and we’ll sort it. Enjoy the hot water!
No-show complaint, one star
"Booked Tuesday morning, no show, no call. Took half a day off work for nothing."
Hi Lisa, no excuse for that — if we couldn’t make it we should have rung. I’d like to know which job it was so I can have a word with the engineer involved. Please drop us a message and I’ll come back to you the same day.
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