Industries
Google review tool for UK physiotherapy clinics.
HCPC and CSP standards apply to every public communication. Outcomes vary by patient, but reviews don’t always acknowledge that. Ollie writes drafts that respect the standards and protect the clinic — approved between appointments.
Why physiotherapy reviews are unusually mixed
Add to that the booking and admin side — appointment availability, parking, reception — and physio practices get a wider range of complaint types than most healthcare. Replies need to flex tone for each.
What Ollie writes for physio clinics
Drafts handle outcome complaints by acknowledging variability without making outcome claims. They route specific clinical concerns to private channels. For service complaints (booking, reception) they own it where ownership’s due.
Examples Ollie handles for physio practices
Outcome complaint after course of treatment, two stars
"Six sessions for chronic back pain, no real improvement. Felt like the same exercises every week."
Thank you for sharing this. Chronic pain responds variably to standard pathways and not every patient sees the improvement we’d hope for — we know that’s frustrating when you’ve invested time and money. We’d welcome the chance to review your treatment plan privately and look at next steps, including referral if appropriate. Please contact the clinic directly.
Glowing post-surgery rehab review, five stars
"Three months of rehab after my ACL reconstruction and the physio absolutely knew what they were doing. Back on the pitch for pre-season."
Thank you for the kind feedback. ACL rehab is a long road and a lot of the credit goes to patients who do the work between sessions — sounds like you did. Wishing you a strong season.
Booking availability complaint, three stars
"Clinically excellent but booking a follow-up appointment took three weeks. Lost momentum."
Thank you for the feedback — and we agree, three weeks between sessions in active rehab is too long. We’ve been working through a capacity issue and that may have affected your experience. Please email reception with your preferred days and we’ll see if we can shorten the gap going forward.
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