Industries
Google review tool for UK hair salons.
A bad colour leaves the salon, gets reviewed within the hour, and sits at the top of your profile by lunch. Ollie writes the reply in your voice between the next two heads.
Why salons can’t leave reviews unanswered
The hardest reviews for salons are the ones that name a stylist. You can’t throw them under the bus and you can’t defend bad work either. Most salon owners pause for too long, draft something, redraft it, and never post.
What Ollie writes for salons
Drafts don’t name stylists if the reviewer didn’t. They acknowledge a colour or cut not landing without throwing it back on the consultation. They offer the fix in writing (free refresh, half-priced redo) only if you’ve told them they can — otherwise they route it offline.
Examples Ollie handles for salons
Bad colour complaint, two stars
"Went in for a soft balayage, came out with bright orange streaks. £180 for something I’m now scared to leave the house with."
Oh Becca, I’m gutted reading this. A balayage going that warm usually means there’s an underlying tone we didn’t quite catch in the consultation, which is on us. Please come back in — I’d like to tone it down properly for you, no charge. Just ring and ask for me. xx
Glowing balayage review, five stars
"Sophie talked me out of going too blonde and gave me the most natural balayage I’ve ever had. Genuinely couldn’t be happier."
Thank you Emma! Sophie’ll be made up to read this — she’s very protective of natural tones and she’ll be glad you trusted her on it. Can’t wait to top it up for you in 8-10 weeks. x
Stylist-specific complaint, one star
"Stylist barely said a word the whole time, no consultation, just got on with it. Felt rushed and ignored."
Hi Lauren, I’m really sorry you came out feeling rushed — a proper consultation is the bit we care most about and that obviously didn’t happen for you today. I’d love to know who you were with so I can have a quiet word and make sure it doesn’t happen again. Drop me a DM on Instagram or give the salon a ring. x
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