Industry
Google reviews for restaurants.
Diners read your replies as closely as the reviews. Here's how to respond like the host you are — with examples.
How should restaurants respond to Google reviews?
When the food wasn't right
"Lovely atmosphere but my main came out cold."
Hi Rachel, thank you for the kind words on the room — and I'm sorry the main let us down, that's exactly the kind of thing we don't want to get wrong. I'd love to have you back and get it spot on; please ask for me when you book. Thanks for telling us.
Glowing review
"Best Sunday roast in the city, hands down."
Now that's a review to frame, Mark — thank you! The kitchen works hard on that roast so they'll be made up. We'll keep the table warm for you next Sunday.
Why this matters more for hospitality
Restaurants live and die by reviews more than almost any other business. A steady stream of warm, prompt replies tells a hungry browser that you care about the experience from the first click to the last bite.
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