Google review reply templates.

Thank you so much, [name] — this really made our day. We always try to [thing you do well], so it's brilliant to hear it showed. We'd love to welcome you back any time!

Thanks for the five stars, [name]! We really appreciate you taking a moment. If there's ever anything we can do to make your next visit even better, just say the word.

Hi [name], I'm sorry your experience fell short — that's not what we want for anyone. I'd genuinely like to put it right, so please drop us a message at [contact] and we'll sort it. Thank you for the honest feedback.

Thanks for the feedback, [name]. We're glad some of it worked for you, and we'd love to know what would have made it a five-star visit — it genuinely helps us improve. Do get in touch any time.

Hi [name], thanks for getting in touch. We don't seem to have a record of your visit — we'd really like to understand what happened, so please contact us directly at [contact]. We take all feedback seriously.