Industries
Google review tool for UK independent garages.
You and the lads are under cars all day — the chain shops have someone on reviews by 9am Monday. Ollie levels that up, in a 60-second WhatsApp tap between jobs.
Why independents lose to the chains on reviews
A punter checking three garages on their phone at the school gate is comparing reply patterns as much as star ratings. A garage that replies to the awkward ones with a level head looks like one that will take care of them.
What Ollie does on a Tuesday in the workshop
A review lands while you are diagnosing an intermittent misfire. Ollie reads it, drafts a reply that handles the issue without admitting fault for work you did not do, and sends it to your WhatsApp. You glance, tap approve at the parts counter, paste it onto Google when you next sit down with a brew. Done.
The drafts know the difference between a fair complaint and a chancer trying it on. They never criticise the customer in public, they never promise refunds you have not authorised, and they never make claims about parts or warranties Ollie cannot verify.
Examples Ollie handles every week
Clutch complaint, two stars
"Had my clutch done in March, judder came back within six weeks. Took it to another garage who said the fly wheel should have been replaced at the same time. Won’t use again."
Hi Dean, thanks for raising this. I’d need to look at the original job sheet and what you were quoted for before I can speak to the flywheel side of it — different garages take different views on that, and there’s no one right answer. Either way, judder coming back that quickly isn’t what we want to hear. Drop us a ring or pop down with the invoice and I’ll go through it with you properly.
MOT pass with a good experience, five stars
"Booked last minute for MOT and service, in by 9 and out by lunch. Honest about what didn’t need doing yet — saved me a couple of hundred quid. Will be back."
Cheers, Marcus — appreciate you taking the time. We’d rather flag what can wait than charge you for the sake of it; it usually means we see you again next year, which works for everyone. See you for the next one.
Parts pricing row, one star
"Quoted £380 for a part I could see online for £210. Massive markup. Avoid."
Hi James, the price you saw online may well be for a pattern part — we tend to fit OE or OE-equivalent unless a customer specifically asks otherwise, and that does come in higher. If we didn’t explain that clearly enough before booking it in, that’s on us. Give us a ring and we’ll walk you through what was fitted and why.
Questions garages ask
What if a reply could come back as a small claim?
Ollie’s drafts never admit liability and never reference specific outcomes of separate work. They acknowledge the customer’s experience without conceding the cause. If you want extra caution, change a word — you approve every reply before it goes live.
Will it sound like a chain shop wrote it?
No — that’s the point. Drafts pick up your tone over the first week. If you write short and dry, it writes short and dry. If you write warm and chatty, it does that. It’s your voice, not a corporate template.
Who approves when the boss is out at a job?
You can add the office manager or a second approver to the WhatsApp chat. Anyone authorised can tap approve from their phone.
Built for businesses just like yours. See the waitlist on the homepage.
Join the waitlist →