Industries
Google review tool for UK beauticians and nail techs.
Nails, lashes, brows — booked back-to-back all day, no time between clients. When a set drops or an infill spaces wrong, the review goes up before you’ve set up for the next chair. Ollie writes the reply; you approve in the gap.
Why beauty reviews skew harsher than other industries
The other big one is comparison — a customer’s seen a friend’s lashes last six weeks and wonders why hers lasted two. The set might be fine; the natural lash cycle isn’t. Replies need to educate without lecturing.
What Ollie writes for beauty techs
Drafts handle aftercare disputes diplomatically — acknowledging the experience, gently flagging aftercare without telling the customer they did it wrong, and offering a fix where you’ve agreed one. They keep your tone warm and personal, not stiff.
Examples Ollie handles for beauticians
Lash drop within a week, two stars
"Got a full set on Saturday, by the following Friday at least 60% had dropped. Disappointed for the money."
Hey lovely, that’s not the retention we want for you. There’s usually a couple of factors in the first week — natural shed cycle, cleanser, sleeping habits — so I’d love to get you back in for a free top-up and we can talk through the aftercare side at the same time. Drop me a DM with a few times that work this week. x
Glowing wedding set, five stars
"Got my bridal lashes and brows done two days before the wedding, photographs absolutely stunning. Couldn’t have done it without her."
Oh Lucy, this has made my morning! So glad they held up for the day and the photos. Bridal jobs are the ones I get nervous about so it means a lot to read this. Wishing you both all the best xx
Infill spacing complaint, one star
"Came in for an infill, came out with gaps where she didn’t fill properly. Looks worse than before I came in."
Hi Jess, I’m really sorry it’s come out looking worse than when you came in — that’s never the plan. Please come back in and let me have another look at the spacing free of charge. DM me a time that works and I’ll squeeze you in. x
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